• The Workshop @ Burtons

    The Workshop

    Experienced support you can depend on for all types of equipment. Whether it’s just a battery replacement or something more serious, we will be pleased to help. Estimates are free of charge and we offer a 90 day warranty on all work carried out.
    Support you can depend on, from the equipment experts

Here to help....

Our In-House Repair Facility not only provides after sales support for the products we sell, we can in many instances service and repair other instruments as well.
Whether it’s just a battery replacement or something more serious, we will be happy to help. Estimates are free of charge and we offer a 90 day warranty on all work carried out.

Start your equipment repair today by filling in our downloadable form

 

Download Service and Repair Form

Blade Sharpening

We know how important it is to keep your blades sharp and ready to go at all times, which is why Burtons proudly offer same day blade and scissor sharpening as standard.
Find out more ..

Facilities and Equipment

We have a newly refurbished, well equipped workshop based at our Marden headquarters. As part of our ISO 9001 quality system all our test equipment, such as multi-meters, oscilloscopes, refractometers etc. are calibration checked in accordance with manufacturers guidelines to ensure consistent and reliable performance.

Technicians

All of our technicians have had extensive training in all aspects of repair and maintenance of the products we offer. You will be able to speak personally to the technician undertaking the repair for advice on maintenance and their diagnosis of faults found with your equipment.

What you need to know....
  • The actual cost of the repair will vary dependent on the extent of the work that is required and the cost of any replacement parts used. When sending any item to us for repair, please ensure that you either enclose a covering letter with your contact details and a description of the fault or complete a 'workshop repairs form' available to download above.
  • If you require an estimate before the work is carried out this should be stated in the covering letter, otherwise repairs below £100 will be automatically carried out and the equipment returned to you as soon as possible. If you decide not to proceed with the repair after an estimate has been provided we will either return or dispose of the item for you.
  • Please ensure that any item you intend sending has been thoroughly decontaminated first. We reserve the right to return an item to you unrepaired if it is thought to be hazardous to the health of our employees.
  • When sending your items please protect your equipment with suitable and adequate amounts of packaging, make sure the outside of the box has your return address on it in case of non delivery and always send items by a carrier service that will obtain a signature on delivery and do take out insurance against loss or damage in transit.
  • You will appreciate that we can only assume responsibility for your item once it has been received at our premises.